Shipping company is not DHL. I PAID FOR EXPRESS SHIPPING THROUGH DHL EXPRESS. They sent my mail to a Chinese courier named SF express that has a very terrible reputation known for scamming the recipient. Not only was my ID not made in the time period promised, it is now shipped with a company I did not pay for which will take 9 days to deliver. Word of caution to everyone, do not pay for express shipping, they wont follow through on their word. I'm not happy that this company has lied about how long my ID would be to make then spent my money which I paid them to use DHL for shipping over 3-5 days. I don't know if I will ever get my product now. This is bullshit that I have to wait 9 days for it to arrive. I tried to clear this mess up by email but no one responded so I am posting it here. I needed my ID for a Bachelors party in Vegas and you guys promised it would be here before then. Now it's going to be 3 days after the Bachelors party. I'm extremely disappointed
Hi, I'm sorry your ID didn't reach you in time. I understand very well how you feel, it's like waiting for a girl with your heart, but she is late. However, I must remind you of the following 3 points. 1. FAKE ID is not an ordinary item and sometimes it faces a lot of shipping restrictions. Sometimes DHL's inspection of the package becomes strict and we switch to other courier methods such as FedEx or SF. Therefore, we always adjust and decide the shipping method according to the recent strict security inspection of each courier company.
2. Please trust us as a professional and long term FAKE ID maker for several years, we cherish our reputation. We always make every effort to ensure our customers' experience and to show the actual situation and user comments in this discussion board truthfully (we are totally free to keep it private).
3. Once the goods are dispatched from our warehouse, the efficiency of the courier company later on is beyond our control. We very much hope that the courier company has a Gate of Time and Space, so that your package is delivered instantly. But the reality is that after various countries were affected by the coronavirus, the ports and terminals were stacked with packages and the courier companies were understaffed, resulting in a decrease in the efficiency of turnaround. All courier companies have received the impact of the time limit, but do not worry, it will always arrive safely to you.
I appreciate your response however when you promise a 3 day make time and a 3 day delivery then you should hold up your end of the deal
Hi, I'm really sorry. We promised a 5 day production time not 3 days, and we did that. But the logistics shipping is really out of our control, we also hope to send DHL so that you can receive the package quickly, but DHL is too inefficient recently, and there is also the case of lost packages. So we had to change the courier. We are also for you to receive your package safely. Please understand thanks.
Well then maybe I should be able to get a partial refund or a discount on a second purchase for your failure to deliver on time for the express delivery option