Hi this is my order number 200201150413017 it’s about to be 3 weeks that I placed the order and because of holidays in China you told us that it will be chipped on February 10th and today is February 14th my order still saying production, the last I order it was quick but this time is taking to long, so what’s going on I need an update.
I received your email today, which contains the tracking number of the package. Thank you very much. It is hoped that the pneumonia epidemic in China will end as soon as possible.
This time, the situation is really special. Due to the impact of the virus, our factory is forced by the government to extend the holiday. There is no way to work normally, so many orders cannot be processed in time. But we guarantee that we will finish processing all accumulated orders in these days, including yours.We apologize for the inconvenience.